TERMS & CONDITIONS

/ SHIPPING POLICY

*FREE SHIPPING for all domestic orders in the UK.

Estimated shipping times:

Domestic: 2-3 business days

North America: 5-11 business days

Europe: 3-5 business days

We'll do our best to meet these shipping estimates. Actual delivery time will depend on the shipping method you choose. Buyers are responsible for any customs and import taxes that may apply. 

 

Payment options

Secure options

- Visa   

- Master Card  

- PayPal   

Tala Pigments keeps your payment information secure. 

/ RETURNS POLICY

We gladly accept returns and exchanges, just contact us within: 14 days of delivery

Ship items back to us within 30 days of delivery

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

- Custom or personalised orders

- Items on sale

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​​​​

/ CUSTOMER CARE

We care about our customers. Products in our shop are the best quality. Packed and delivered straight to you with love and care. We always hope you’re happy with your purchase but just in case you’re not, you can return it. Simply contact with us, and we will care about your return process.​

/ PRIVACY POLICY

WHAT DATA WE COLLECT

​We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW DO WE COLLECT THE DATA

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY DO WE COLLECT THE DATA​

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW DO WE STORE, USE, SHARE AND DISCLOSE THE  DATA

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW DO WE COMMUNICATE WITH THE USERS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

HOW CAN YOU WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at talapigments@gmail.com.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Last updated in September 2020

TALA Pigments
Cardiff, United Kingdom
+44 7575 422233
talapigments@gmail.com

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